Mon to Thu, 7:00 AM to 6:00 PM1180 Whittier Hwy, Building 1 / Unit 1-E, Moultonborough, NH
(603) 476-7057
FAQ

Questions, Answered

Shop policies, fleet service and everything about NHOU undercoating. Still unsure? Give us a call.

General Shop & Service

What services do you offer?

We are a full-service automotive, heavy-duty truck, and body repair facility in Moultonborough, NH. Our services include:

  • Mechanical & Fleet Repair: Advanced computer diagnostics, electrical repair, diesel service, engine and transmission work, heavy suspension, chassis, and routine maintenance.
  • Auto Body & Paint: Collision repair, commercial truck body repair, frame alignment, structural repair, color matching, and full re-sprays and refinishing.
  • Custom Fabrication & Welding: Custom metal fabrication and repair for heavy trucks, trailers, and specialized equipment.
  • Rust Prevention: Authorized NHOU® undercoating treatments (Classic Back-N-Black oil and V3 hybrid formula).
Where are you located and what are your shop hours?

Address: 1180 Whittier Hwy, Building 1 / Unit 1-E, Moultonborough, NH 03254

Hours: Monday to Thursday, 7:00 AM to 6:00 PM. Closed Friday to Sunday.

Do you offer a warranty on your repair work?

Yes! We stand behind the quality of our workmanship and the parts we supply. Qualifying repairs are covered by the Federated Nationwide Warranty. Coverage varies by repair, with options that include 12-month/12,000-mile and 24-month/24,000-mile coverage.

Warranty terms may also vary for commercial fleet applications, custom fabrications, or high-wear items. Please ask your service advisor for the specific coverage that applies to your repair.

Do you install customer-supplied parts?

No. To ensure safety, reliability, and warranty coverage, we only install high-quality parts sourced through our trusted supplier networks. Outside parts carry quality control and fitment risks, and we cannot guarantee or warranty labor or components brought in from external sources.

What is your policy on diagnostic fees?

Complex electrical or engine diagnostics require specialized equipment, technical data, and hands-on technician time to isolate the root cause. We charge an initial diagnostic fee to inspect and identify the problem. If you proceed with the recommended repair, we will provide a clear estimate for the complete job before any work begins.

Do you perform FMCSA inspections?

Yes. We perform official DOT / FMCSA (Federal Motor Carrier Safety Administration) annual safety inspections for commercial vehicles, heavy-duty trucks, and trailers to ensure full compliance with federal highway safety regulations.

Do I need an appointment for service or estimates?

We do our best to accommodate walk-ins for minor issues or quick look-overs, but an appointment is strongly recommended for minimal turnaround time. For body shop estimates, custom fabrication, or undercoating appointments, please call ahead so one of our department specialists can dedicate time to your vehicle.

Do you offer towing or after-hours vehicle drop-off?

We have an after-hours key drop box near the front entrance for customers dropping off vehicles outside normal hours. If your vehicle needs towing, call our office and we can recommend trusted local towing operators to bring it directly to our shop.

Do you handle commercial fleets and heavy-duty trucks?

Yes! Our shop equipment and technician expertise are tailored for medium- and heavy-duty fleet trucks, work vehicles, trailers, and personal vehicles. We offer priority turnarounds for fleet accounts to keep your work vehicles on the road.

NHOU Undercoating & Rust Prevention

How does NHOU® oil undercoating work?

As an authorized applicator of NHOU® (New Hampshire Oil Undercoating) products, we offer rust prevention designed for northern winters and harsh road brine.

Unlike traditional rubberized or hard paint undercoatings that trap moisture and accelerate hidden rust, NHOU® is an actively creeping petroleum- and oil-based rustproofing treatment. It displaces moisture, deprives surface metal of oxygen, and creeps into hidden frame channels, rocker panels, and seams where rust starts.

What is the difference between NHOU Back-N-Black and NHOU V3?

NHOU® Classic Back-N-Black: A highly refined petroleum-oil-based formula tinted with biodegradable carbon graphite. It penetrates surface rust, remains active, and restores a clean, dark OEM look to the undercarriage.

NHOU® V3 Hybrid: The next generation in rust protection, combining petroleum-based oils, wax, and lanolin. V3 creates a thicker, longer-lasting barrier against salt spray and gravel abrasion while maintaining deep penetration and self-healing properties.

Is NHOU® safe for my vehicle's wiring and sensors?

Yes. NHOU® is non-corrosive and safe for electrical wiring and sensors.

Does NHOU® drip on driveways after application?

NHOU® products are engineered not to drip. Slight dripping may occur in rare instances if heavily applied in tight crevices or in warm weather. If it happens, clean-up is simple with common soaps like Dawn or Simple Green.

How often should undercoating be reapplied?

We recommend an annual application or touch-up for maximum protection against harsh New England road salts and liquid de-icers.

Can I wash my vehicle after an undercoating application?

Yes, you can drive and wash your vehicle as normal. Avoid high-pressure hot-water undercarriage sprays at automatic car washes, as excessive pressure directly on the frame can strip away protective oil layers over time.

Have more technical questions about NHOU® formulas?

Visit the official NHOU® FAQ page for in-depth chemical breakdowns, testing data, and product information.

NHOU FAQ Page

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